Returns & Exchanges
At Monsters, we want you to feel confident in your own skin; if a product doesn't meet your expectations, you can return it within 30 days of purchase. Please note that for hygiene reasons, items must be in their original packaging and gently used or unopened.
Initiate Your Request
Visit our online portal and enter your order number and email address to select the beauty items you wish to return.
Prepare Your Package
Securely pack your items in their original box and include the printed return authorization slip to ensure faster processing.
Ship It Back
Affix the prepaid shipping label provided in your email and drop the package off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects the products, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing